Sector
Property & Letting
Scope
A letting agent managing a growing portfolio of Edinburgh flats. We handle end-of-tenancy cleans on tight changeover windows, reactive maintenance when tenants call about a tap or a leak, and the rolling HMO safety paperwork across the portfolio. Photos at every visit for the file.
Outcome
Deposit disputes on end-of-tenancy cleaning dropped to near zero in the first six months, and the agent's maintenance inbox went from a daily panic to a weekly check-in.
"One number, one person who picks up, and photos after every job. It's exactly what we needed but thought we'd never find."
- Lettings Director
Deliverables
- End-of-tenancy cleans on fast changeovers
- Reactive maintenance via one phone number
- HMO safety paperwork tracked per property
- Photos on file after every visit
Some of our clients operate under confidentiality requirements that prevent us from using their name publicly. We respect that by anonymising every case study on the site. References can be provided directly on request, under a confidentiality agreement.